Now that children are back in school, pools are being closed, and customer lines are shorter—it is time for pool and spa professionals to review their warranty claims with their manufacturer suppliers. Although warranty claim processing may be tedious, once completed, these parts and labor claims can add up to significant revenue in months when cash flow begins to slow down. As the cooler weather spreads across the country and the phones are not ringing off the hook, pool and spa professionals need to view that pile of warranty claims as a revenue opportunity. This is where business software comes to the rescue.
Using business software to automate the tracking of warranty claims can generate enough additional revenue to pay for the entire investment cost of new pool and spa software packages. Most pool and spa businesses agree their manual or semi-manual warranty tracking systems leave ‘money on the table’ when processing claims. Now is the time to switch to automated systems.
Warranty claims generate winter revenue
The additional cash from warranty claims with manufacturers for parts and labor is a welcome winter revenue stream. These claims can be easily missed during the season without an automated tracking system. Being able to run a detailed, weekly warranty report helps pool and spa businesses find thousands of additional dollars of profit every year.
Tracking warranty claims
Tracking warranty service work can be tough to track using the more typical handwritten “book for claims with manufacturers.” By automating the warranty tracking process, managers and owners can track all claims easily to see what is open and what has not been paid.
Automating the warranty claims tracking process allows users to stay on top of warranty claims and inventory by tracking:
- Special orders and backorders
- Returned goods orders
- Warehouse transfers
- Warranty claims
- Serial numbers
Integrate with pool/spa vendors and distributors
Pool industry integration with suppliers and vendors eliminates duplicate purchase orders and the input of inventory. This is the wave of the future. Say goodbye to spreadsheets and countless hours of data entry. Having a pool and spa software with inventory and pricing integration features helps streamline operations and gain a competitive advantage through real-time access to key pricing and purchase information.
Being integrated with vendors allows businesses to automate essential tasks such as:
- Search real-time item availability at the vendor.
- Update cost on existing inventory items and identify discontinued items
- Import new inventory items
- Submit purchase orders and identify back-ordered items
- Download Accounts Payable invoices and reconcile line items to invoices
Ditch the ‘warranty log’
This winter, ditch the manual ‘warranty log’ for claims with manufacturers and implement a flawless system to track manufacturer warranty claims. Additionally, get an integrated pool and spa software program that allows users to easily search inventory by department, category, vendor, or description, or a combination of these. Now is the time to automate your warranty tracking, integrate with industry vendors, and sustain this summer’s revenue well into 2025.
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