As hot tub owners remain at home and utilize their hot tubs more frequently, service professionals are busier than ever keeping those hot tubs clean and in working order. To maximize the profitability that comes from this opportunity, service techs must be able to efficiently maintain their hot tub service contracts. Providing a high level of customer service is easy if techs take advantage of the many new mobile software solutions now available to improve their hot tub maintenance programs.
Contract maintenance and revolving service
As with many technology trends, service pros can now obtain industry-specific software designed specifically to help spa service professionals manage their service contracts for additional profitability. This component saves service pros hours of valuable time by allowing them to set up tasks JUST ONCE! The program creates service orders and schedules tasks for the duration of the maintenance contract. This eliminates the need to create a service order for each weekly, bi-weekly or monthly visit. The program also allows users to run a report to show when contracts are expiring so they can be quickly renewed. Save time by mass invoicing weekly, bi-weekly or monthly — simply highlight multiple invoices to quickly print or email hundreds of invoices simultaneously. The system even allows service pros to determine the profitability of a job by displaying revenue earned to date, percentage complete, total completed tasks, balance due and overdue balance.
Mobile service
Mobile technology has had a profound effect on a pool service company’s ability to fluidly adapt to their clients’ needs and expectations by giving them instant access to customer contact info, equipment and purchase history, and much more.
Using a mobile live service app eliminates service forms and allows techs to record spa water test results and any visible water problems. All test readings will automatically be recorded as a matter of permanent record. Some apps will even calculate recommended chemical dosages. Techs can then add job notes and select from an easy-to-use, customized check list to record the work performed. Finally, techs are able to add any parts and chemicals used directly to the sales order through their mobile device.
Mobile service apps help pool service companies provide this high level of service by ensuring techs can instantaneously send detailed information back to the office and directly into the customer’s service order; this includes information such as job status, job materials, chemical readings (before and after), time spent, and any special notes for the customer. Techs can even to email customers a ‘virtual door hanger’ to let them know they were there and the work that was performed.
With the influx of new hot tub owners on the rise, the demand for service will be more important than ever in this coming year. Now is the time for service companies to invest in the latest mobile software technology to not only make the most of their service routes but also to capitalize on the opportunity to grow the business.
Learn more about mobile software and RB Retail and Service Solutions at https://rbretailandservicesolutions.com.
