Welcome to the first “View from the Top”! In the days ahead, I’ll be sharing comments by leaders of pool and spa companies. Sometimes the topic will be light-hearted, sometimes serious but always, I hope, entertaining.
For this first “View,” I decided it would be fun to explore what might happen if you “knew then what you know now.” That thought has certainly caused many a singer to turn contemplative, as evidenced in songs on that theme by everyone from Lady Antebellum to the Kenny Rogers and Gladys Knight duet.
Here’s what happened when I asked David Townley, president of Townley Pool & Spa in Little Rock, Ark., to complete the sentence: “If I knew then what I know now, I would have ___.” He says, “… I would have listened to my mom more. My mom, Tracye Townley, who started our business is a brilliant ‘customer service’ oriented person. She knew from the very start how to treat the customer right and make them feel special. I could have used some of those skills in college and in my early days as a young Naval officer. However, I feel like we have it down now, and that is why Townley Pool & Spa is so successful and extremely well liked in the community.”
