Arvidson Pools & Spas was honored by Hot Spring Spas with the 2014 Retail Excellence Award for Outstanding Service Department. The Crystal Lake, Ill.-based retailer was recognized during the manufacturer’s 2015 Hot Spring Kick-Off meetings in January.

“Their knowledgeable and professional service team is among the very best in our industry,” said Mike Dunn, executive vice president of Hot Spring Spas. “But this team never takes their experience and skills for granted. … They are always focused on getting better by attending training and attentively listening to their customer feedback. “

Arvidson is a family-owned and operated business that opened in 1958 and has stores in Crystal Lake, Palatine and St. Charles, Ill. “This award is an affirmation that we are serving our customers … with excellent service,” said Dennis Marunde, Arvidson owner/president. “It motivates us to continue to provide the absolute best customer experience.”