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Ed Gibbs is president and CEO of Gib-San Pools, based in Toronto, Ontario. He is a past president of the Pool and Hot Tub Council of Canada and a past chairman of the Master Pools Guild.
In part 2 of his column, PSN Top 50 Builder Ed Gibbs recounts how he consciously and deliberately built his company's culture over the decades.
It can seem like a vague term, but building it requires clear dedication.
Close to a decade ago, we became the first pool builder to be certified for ISO 9001 Quality Management Systems, which verifies we have a series of processes and procedures in place to ensure consistent quality from customer to customer.
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Store renovations and a new e-commerce site have been keeping this new...
Things are looking good for this pool retailer's inaugural year.