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    A Secret to Service

    Over the years, I've written a number of times about the importance of good customer service.

  • Graphic by Denise Baker; photo by Leslie Saari

    The Cold Reality

    Building pools to withstand freezing temperatures brings unique challenges.

  • Clock is Ticking on Spa Energy Standard

    Officials at the California Energy Commission are losing patience with the efforts of the spa industry to help clarify the state’s Title 20 energy standard