Blogs by Joanne McClain

  • February 25, 2015

    A Customer Scorned

    A recent experience at Panera Bread offers lessons in business.Read More

  • February 11, 2015

    Listen Without Prejudice

    Dealing with customer complaints the right way can transform a negative situation into an opportunity to strengthen customer loyalty.Read More

  • January 28, 2015

    A Balancing Act

    Last November at the pool show, I had a chat with Dustin Watters of Watters Aquatech Pools in Las Vegas.Read More

  • January 14, 2015

    The Changing Canyon

    Here's a look at what PSN has in store for 2015.Read More

  • January 14, 2015

    Living the Dream

    Meet the new editor-in-chief of Pool & Spa NewsRead More

  • April 05, 2013

    Explaining News and People Briefs

    What do you do when you’ve got something you think is brief-worthy?Read More

  • March 21, 2013

    New Pool and Spa News Website

    What you see is the culmination of hundreds of hours of work involving a radical overhaul in the way we publish PSN.Read More

  • March 13, 2013


    The Top 50 entry figures represent hundreds of hard-working people, all striving towards building successful businesses and fulfilling lives.Read More

  • March 08, 2013

    What’s Behind the Curtain?

    Have you ever wondered what goes on behind the scenes at Pool & Spa News – how we determine editorial content and who’s responsible for what goes into the industry’s leading magazine?Read More


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