Richard Cox, Jr., Cox Pools, Ranked No. 15 On Social media: We want all of our customers to be happy with the Cox Pools experience and share the good news with family and friends. There is no room for error in today’s business world, as everything is publicized immediately.
Chris Cipriano, Cipriano Landscape Design, Ranked No. 14 Memorable project: We did a pool in the shape of a violin for a family whose members were all very talented musicians. The owner has played at Carnegie Hall. There’s color fiberoptic lighting in the pool synchronized with the audio system.
John Viola, Viola Associates Inc., Ranked No. 39 Memorable project: Building on Cape Cod provides for some of the most spectacular views. We positioned a freeform pool to take advantage of a stunning view of Buzzard’s Bay. It had a sunken kitchen and an elevated spa.
Jim Crites, Texas Pools & Patios, Ranked No. 21 On Education: We emphasize training by offering weekly sales training, six weeks of training for new hires, and construction training. We also hold weekly meetings.
Guy Larsen, All Seasons Pools & Spas Inc., Ranked No. 20 Memorable project: We updated a vinyl liner pool, changed its shape, changed the decking, added a slide and made a cave with impressions of Disney characters in it.
Gary Martin, Serenity Pool & Spa, Ranked No. 40 On Community: We support several sports teams and participate in a number of charity events, including Habitat for Humanity, Builders Care, and the Make-a-Wish Foundation.
Lance Hill, Outdoor Living Pool & Patio, Ranked No. 46 On Awards: We are actively involved in our local community and have been voted the Best Pool Builder in Denton County for two consecutive years, in 2011 and 2012.
David Hobaica, Easton Pool & Spa, Ranked No. 45 Hottest trends: We’ve gone from building traditional to more custom pools with water features, sun benches, automatic covers and salt systems. I’m sure automation is going to become more and more popular, especially systems that use handheld personal devices as controllers.
Ray Holt, Baker Pool Construction, Ranked No. 32 On Customer Service: Our approach to customer service lies in us finding the right employees. That means a strong staff who want to make things right by the customer.
Brian Miller, Hilltop Pools & Spas, Ranked No. 37 On customer service: Out approach to customer service is reflected in our mission statement, which has governed our operations since 1976: 'To have a positive impact on all the people who come in contact with our company by providing the finest products, the best service, and an attitude of honesty, integrity, optimism, and appreciation for their interest and business.'