January 29 2010 Table of Contents

Featured
Face Your Customers Technology Face Your Customers

Trish Kobylarz reminds Splash Pools customers to add algaecide when rainwater brings bacteria Read more

Mind Your Manners Online Technology Mind Your Manners Online

Although it’s a great tool, social media marketing also has its pitfalls, and many companies — some of the world’s largest, in fact — have fallen victim to antiquated thinking about a modern medium. Read more

More Manufacturers Tap Outsiders for Key Roles Industry News More Manufacturers Tap Outsiders for Key Roles

Few in the industry foresaw Bob Rasp’s departure from Zodiac in fall 2009 Read more

Trade Group Switches Preferred Insurance Provider Industry News Trade Group Switches Preferred Insurance Provider

The Northeast Spa & Pool Association has changed its preferred insurer from The Hartford to CNA. Read more

NPC Conference Returns to the Big Easy Industry News NPC Conference Returns to the Big Easy

In spite of a down economy, officials at the National Plasterers Council expect a strong turnout at the group’s annual conference. Read more

Lawmakers Propose Solar Heater Tax Credits Industry News Lawmakers Propose Solar Heater Tax Credits

A new federal bill may extend tax credits for solar heaters added to commercial pools. Read more

Dealer Feeling “Hard Press” from Textron Financial Industry News Dealer Feeling “Hard Press” from Textron Financial

Textron Financial is pushing its remaining hot tub dealers to pay off their balances by instituting new fees for floor checks, according to at least one longtime retail customer Read more

Swim Chem Founder Wallace Remembered for Generosity Industry News Swim Chem Founder Wallace Remembered for Generosity

John Wallace, who established one of Sacramento’s largest pool service companies, has passed away Read more

The Good, the Bad and the Ugly Voice of the Industry The Good, the Bad and the Ugly

We recently had a customer in our office we’d been working with for more than a year on the design and planning of his pool’s complicated hydraulics. Read more

Bridge to Everywhere Design Bridge to Everywhere

With renovations becoming a larger piece of the total pool market, it only makes sense that pool builders would team up with landscape professionals to take them on. Read more

Lasting Cuts Economy Lasting Cuts

By no means was it a going-out-of-business event, but it did mark the company’s downsizing from three retail stores to two Read more

Business Meeting fvuqexdwdvttz Economy Business Meeting

Inherent in streamlining operations is maximizing your own expenditures Read more

Thriving in a Flat World Editor's Note Thriving in a Flat World

Recently, I was on a plane on my way to a conference and started chatting with the man seated next to me. An insurance broker in his early 30s, he owned a townhome in a wealthy suburb of Los Angeles. Read more

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