More stories about Management

  • A Tough Call

    Jeff Ciarrochi had hoped to avoid laying off any employees this year.

  • Build Lasting Memories

    For many clients, customer service often is the deciding factor when a friend or family member asks for a pool builder recommendation.

  • On-call Service

    The outgoing message is clear: “All calls will be returned in two- to four hours; and any calls received after 5 p.m. are returned the next business day.

  • Winter of Our Discontent

    Among all the talk of a historically tough 2009, and hopes for 2010, one comment continually arises: “It seems like there should be more companies folding,” says Mike Geremia, president of Geremia Pools, a Pool & Spa News Top Builder in Sa

  • A Force of Nature

    “Philanthropy is almost the only virtue which is sufficiently appreciated by mankind,” wrote the philosopher Henry David Thoreau.

  • Top of Their Game

    While the hot tub market may not be as robust as in years past, plenty of spa dealers are still doing well.

  • Virtual Education

    Pool and spa businesses have been buffeted by the economy, and while there are signs of a recovery, it’s not going to turn around overnight.

  • Service Managers Return to Routes

    To cope with the current economy, service executives across the nation are coming out from behind their desks and returning to routes.

  • Builders Confront Their Hire Power

    Management at Presidential Pools & Spas recently rehired a handful of employees who were let go when the company was forced to cut overhead.

  • The ’00s

    The decade started out quietly enough. After all, Jan. 1, 2000, wasn’t perceptibly different than Dec. 31, 1999.