More stories about Service/Technical

  • Drain Hydraulics

    Even if a pool’s suction outlet cover is properly certified, it’s still crucial to ensure that it operates within parameters that preclude entrapment. Understanding concepts such as flow rate, open area and velocity will make this process much easier.

  • The Algae Arsenal

    When a pool’s sanitation goes out-of-whack, some of the most obvious signs are those all-too-familiar green, yellow or black blooms that begin to creep across walls, steps and other surfaces.

  • Killer Compounds

    Here’s a quick rundown of some of the most widespread offerings.

  • Salt on Site

    If there’s one ingredient that most pool chemical regimens have in common, it’s chlorine.

  • Methods of Generation

    Electrolytic chlorine generators (ECGs) all operate on the same basic principle: The generation of chlorine from salt water.

  • Preventing Heat Damage

    On a manual pool and spa system with valves (i.e., one with no automation), when most owners want to use the spa, they will turn the suction and return valves over from ‘pool’ to ‘spa,’ and flip on the heater.

  • Pump Won’t Fully Prime

    When a pump starts to prime, but won’t fully prime (i.e., you can see air bubbles under the lid), it’s likely that the system has a small leak; and it’s usually on the suction side.

  • Build Lasting Memories

    For many clients, customer service often is the deciding factor when a friend or family member asks for a pool builder recommendation.

  • On-call Service

    The outgoing message is clear: “All calls will be returned in two- to four hours; and any calls received after 5 p.m. are returned the next business day.

  • App your service

    In 2002, the smart phone BlackBerry took much of the tech-savvy world by storm.