More stories about Service/Technical

  • Tracing Cleaner Issues

    Though it would be nice if customers always had specific, accurate reasons for service calls, that isn’t always the case.

  • Robot Regimen

    Many robotic cleaners are more energy-efficient than their suction-side or pressure-side cousins — but even the most cutting-edge efficiency can sometimes be hampered by mechanical and electrical problems.

  • Mastering the Board

    When a customer’s pool or spa won’t heat, the problem may lie with the breaker box or the electrical wiring, or within the gas heater itself.

  • Clear as Glass

    A growing trend in swimming pool filtration uses recycled glass in lieu of quartz silica sand in conventional pool sand filters.

  • Scale Tales

    Even a well-scrubbed pool can fall victim to metal or mineral deposits every so often.

  • Scale and Encrustation

    In practical terms, there isn’t much difference between scale and encrustation — service technicians use both terms to refer to calcium-based buildup on pool surfaces and equipment.

  • Tracking Down Leaks

    Back in the old days, leak detection hinged on a good eye and a syringe of dye.

  • Heater Hazards

    Ask a pool service technician to list common on-site safety hazards, and the answers likely will include diving boards, unlocked gates, and blockable main drains.

  • Stain Detection

    The sudden appearance of a stain or other surface discoloration often brings a barrage of questions, both from the homeowner and the service professional: What caused it? Can it be removed? Can it be prevented from returning? And of course, the ever-popul

  • Strange Stains

    Though many stains fall into similar categories, some are so odd that they almost seem to have come from another dimension