More stories about Service/Technical

  • It’s Easy Being Green

    The word “audit” doesn’t exactly conjure pleasant emotions for a small business owner.

  • Sale Support

    Experts agree that the most effective sales technique for energy-efficient equipment is to show the customer the results of an energy audit calculation — but even so, making a few extra preparations can further increase the likelihood of a sale

  • Spot the Mark

    It’s an all-too-familiar story: The pool’s surface looked pristine when filling began — but a few weeks or months later, patches of small white spots have appeared along the walls or floor

  • Olympics: Keeping Up with Demand

    For a service technician accustomed to working on residential and small commercial sites, the first Olympic account can seem like a major step up.

  • Rules of Thumb

    Aside from the larger scale and higher bather loads of Olympic-size pools, some less tangible differences exist between these sites and a typical residential or small commercial account. Here are a few pointers:

  • An Intro to Ions

    It has been known since the time of the Greeks that copper has special properties that prevent the fouling of drinking water.

  • Tracing Cleaner Issues

    Though it would be nice if customers always had specific, accurate reasons for service calls, that isn’t always the case.

  • Robot Regimen

    Many robotic cleaners are more energy-efficient than their suction-side or pressure-side cousins — but even the most cutting-edge efficiency can sometimes be hampered by mechanical and electrical problems.

  • Mastering the Board

    When a customer’s pool or spa won’t heat, the problem may lie with the breaker box or the electrical wiring, or within the gas heater itself.

  • Clear as Glass

    A growing trend in swimming pool filtration uses recycled glass in lieu of quartz silica sand in conventional pool sand filters.