Tom Metzbower

Change is afoot at the managerial level of Taylor Technologies’ sales department. Chemical engineer Christopher Golden has been promoted to director of business development, and degreed chemist Jody O’Grady has risen to director of sales operations.

These promotions are among several restructuring moves being made by the Sparks, Md.-based testing supplies manufacturer in preparation for Tom Metzbower’s retirement as vice president of sales, and his transition to a new role as executive adviser to company President/ CEO Paul F. Wooden Jr.

“Keeping Tom on board in an advisory capacity will benefit Taylor’s management team, our customers and the industries we serve while allowing him to begin enjoying a more flexible schedule,” Wooden said.

The company announced the changes in late October.

A widely known and influential industry advocate for the past 20 years, Metzbower provided educational outreach to environmental health inspectors on behalf of pool professionals, and frequently appeared at trade shows and conferences to lecture on water testing and chemistry.

He also sat on a variety of influential committees, including a Model Aquatic Health Code technical subcommittee for the U.S. Centers for Disease Control and Prevention, and the National Science Foundation’s Task Group on Water Quality Testing Devices. He currently serves as secretary/treasurer for the Association of Pool & Spa Professionals’ Manufacturers Council, and sits on APSP’s Recreational Water Quality Committee.

His new position will include some of the same responsibilities. “Tom will continue to represent us at conferences and on trade association committees,” Wooden said. “I’m looking forward to his assistance on several upcoming projects.”

Golden, who has been with the firm since 2007, will bring 16 years’ experience selling and servicing industrial water treatment programs to his new role. He will work with longtime Sales Manager Wayne Ivusich to expand Taylor’s pool test kit revenues, and continue to develop the manufacturer’s business with industrial water treaters.

Meanwhile, O’Grady will oversee the company’s customer relationship management strategy, drawing on her chemical expertise and 17 years of experience in Taylor’s customer service group. Her promotion has resulted in the elevation of Kathleen Webb to manager of customer service, and the hiring of degreed chemist Gayle Ditzel as lead technician for Taylor’s technical support hotline.

“Taylor is fortunate to have a strong bench in the sales department,” Wooden said. “I’m confident our customers will be in good hands with Jody and Chris at the helm.”

This reorganization comprises one aspect of a five-year succession plan that Wooden announced earlier this year, with the intention that his son, Alex Wooden, will assume day-to-day management of the company.