Pool and spa service technicians should find the 2016 PSP Expo’s conference segment to be particularly helpful. It runs Oct. 30 to Nov. 4 and is packed with informative sessions. For example, the conference offers topics ranging from tips for turning a service department into a powerhouse to critical bonding and grounding, water chemistry and more. Here’s a sneak peek at some seminars tailored for service technicians.
The 10 Keys to Service Department Success
Wednesday, Nov. 2, 3:30-5 p.m.
Talk about a word to the wise! This session will be packed with tips from industry veterans who have dramatically grown their service departments. Led by Matt Gohlke, CBP, the seminar will share the 10 Keys to Service Department Success to ensure that your service department reaches its potential, as well as discuss some of the “hot issues” in pool service: flat-rate billing vs. hourly; compensating hourly vs. commission; how to compete with the Internet, and more.
It also will delve into how to hire, train and pay your staff, determine how systems and procedures can help you build a “repeatable machine” and more. Gohlke is president of Gohlke Pools, a firm in Denton, Texas, that includes service and repairs, renovation, retail, pool construction and hot tubs.
Electrical Bonding and Grounding
Thursday, Nov. 3, 9:45-11:15 a.m.
This intermediate-level seminar offers technical and practical insights into why and how you should bond and ground a pool or hot tub, including troubleshooting and identifying problems.
Led by Bill Hamilton, PE, this session also will cover the National Electrical Code requirements for bonding and grounding, and how to recognize common errors in B&G. Hamilton is president of Hamilton & Associates in Pflugerville, Texas. He’s also co-developer of bonding, grounding and stray current test procedures, protocols and related test equipment for pools and spas, and wrote the electrical code sections of the APSP Pool Builders Manual.
Why am I at Fault? Avoid Being Sued for Every Pool-Related Problem
Thurs., Nov. 3, 9:45-11:15 a.m.
As Ray Arouesty points out, pool service technicians are “responsible for much more than water chemistry.” In this session, he will show how to recognize dangerous situations and learn how to avoid a claim and/or lawsuit. The four areas to be covered include spotting common high-risk defects; notifying your customer to protect yourself; knowing when to drop an account; and identifying a problem job before taking the account.
Arouesty is an attorney at law in California; president of Arrow Insurance Service Inc., an independent insurance brokerage based in Simi Valley, Calif.; and the exclusive insurance broker for the Independent Pool & Spa Service Association and the Swimming Pool Association of Hawaii.
Intermediate Water Chemistry and Testing
Friday, Nov. 4, 8-9:45 a.m.
Wayne Ivusich will offer an in-depth seminar on the parameters involved with proper chemistry and water balance in pools and spas.
Designed for those who already have a basic knowledge and understanding of pool/spa water chemistry, this class will delve into topics such as interpreting the relationship between proper water testing and treatment; identifying the chemistries involved in testing pool and spa water; evaluate how water balance parameters are the key to a safe environment for users; and determine how to incorporate these new objectives into attendees’ work environments.
Ivusich is the sales manager at Taylor Technologies Inc. in Sparks, Md., and is a 21-year industry veteran.