Marquis' new SpaBoutique and marketing customer care manager is Melinda Herber. A spa industry veteran of more than 25 years, she will oversee Marquis’ accessories program.
“We’re very excited Melinda joined the Marquis family,” said John Schrenk, company president.” I’m confident her industry experience will be a tremendous asset to us and our dealers.”
Herber entered the industry in 1988 with Sundance Spas in customer care and events. She then transitioned to the wood and accessories program, where she developed an accessory program that netted $10M in sales by 2011. She played an integral part in product development, vendor sourcing and product life cycle. After Sundance was purchased, she developed a successful rewards and aftermarket program for Jacuzzi Worldwide.
In 2012, Herber took advantage of an opportunity to become L.A. Spas’ director of customer care. Over the past several years, she developed programs to care for its dealer base, and helped to improve quality programs and warranty processes.
“Dealers are the lifeblood of any manufacturer -- they should be treated to high standards, fair prices and great customer care,” Herber said. “Marquis has a great reputation in the industry and has been known for their product quality, consistency and great business ethics. I am thrilled to join the team and to live in a place that offers me and my family a path to a better quality of life.”
She is married with two children and is looking forward to exploring her new home in the Pacific Northwest. She plans to do more outdoor activities, including hiking, biking and traveling to the coast.
Marquis, an Oregon-based employee-owned company, has been manufacturing premium portable hot tubs for more than 30 years. The company distributes its products in the USA, Canada and Europe via its extensive distributor and dealer network.