Bio and Contact Information

Joanne McClainJoanne McClain is editor-in-chief of Pool & Spa News and Aquatics International magazines. She was born and raised in Hawaii, where she grew to appreciate the beauty and safety of swimming pools after a hair-raising encounter with a snapping moray eel while snorkeling as a child. After moving to Southern California, Joanne studied music theory with an emphasis on opera, performing at a variety of local venues. Her journalism background began in the travel industry, where she specialized in newsletters and other custom content for hotels and resorts. Joanne lives in Los Angeles with her husband and son.

Email: jmmclain@hanleywood.com
Twitter: @JoanneKMcClain

 

Articles by Joanne McClain

Blogs by Joanne McClain

  • A Customer Scorned

    A recent experience at Panera Bread offers lessons in business.

     
  • Listen Without Prejudice

    Dealing with customer complaints the right way can transform a negative situation into an opportunity to strengthen customer loyalty.

     
  • A Balancing Act

    Last November at the pool show, I had a chat with Dustin Watters of Watters Aquatech Pools in Las Vegas.

     
 
 

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